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Strategies for Increased Customer Engagement

  • The Merrion Hotel The Merrion Hotel Dublin 2 Ireland (map)
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In recent years, our member organisations have told us that approximately 65% of your annual sales revenue comes from your existing customer base. Customer focused organisations now see customer centricity and engagement as key factors in increasing customer loyalty and driving business growth. At the same time, customer behaviour (both B2B and B2C) is changing – they are more likely to engage with organisations who they trust and who are aligned with their own values.  Technology is also giving customers more control over how and when they engage with suppliers.  That said, the latest research suggests that Companies that excel in customer engagement—the leaders—are set apart by their engagement processes and measurement.   So how is your customer engagement strategy measuring up?

Join us at this Director Series event where our speakers will be sharing the latest insights around customer engagement and what it takes to drive ongoing interaction with your customer base.

 

 
 

Terms & Conditions

Times, dates & venues are subject to change. Please check 24hrs in advance of travelling to the event.

This is a member only event, please note that non members cannot register to attend events. Please call +353 1 662 6904 or email info@executiveinstitute.ie for more information

Reserved parking is not available at this location.

Earlier Event: September 26
The Autumn Executive Gathering
Later Event: October 9
Inside Sales Leaders Summit 2019