Filtering by: Management Series
Conducting Field & Telesales Coaching Sessions
Sep
4
7:30 AM07:30

Conducting Field & Telesales Coaching Sessions

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Sales coaching is an undisputed means of driving impact. When it works well the result is a team member more self-aware, self-reliant, and skilled up to meet business goals and the creation of a culture that values feedback and inspires self-motivation.

Join us at this event where Frank Guy – one of Ireland’s leading sales and executive coaches - will run this mini-masterclass on how to get the most from field coaching sessions/telephone observations.

Frank will share how sales leaders the coaching skills and tools needed to reinforce learning, effect lasting behaviour change and improve results. When is the last time you refreshed your coaching format?

 
 

Terms & Conditions

Times, dates & venues are subject to change. Please check 24 hrs in advance of travelling to the event.

This is a member only event, please note that non members cannot register to attend events. Please call +353 1 662 6904 or email info@executiveinstitute.ie for more information

Reserved parking is not available at this location.

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Using Behavioural Science to enhance customer interactions and lead to more successful outcomes.
Oct
15
7:30 AM07:30

Using Behavioural Science to enhance customer interactions and lead to more successful outcomes.

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Customers don’t always make decisions based on logic! Everyday they have to make decisions relating to purchases and often are more motivated by short term gain / immediate gratification rather than the longer term logical reward. This can be very frustrating if you happen to be the seller!

So why do people people go for short term gain over longer term reward? As a sales professional, it is important to understand how behavioural economics impacts customer decision making process. It is also vital to learn how should you structure a conversation to help the customer consider the longer term option - assuming the longer term option is in their better interests?

Join us at this event where Anthony Kelly of Carr Communications will be sharing insights and tips on ‘Using behavioural Science to enhance customer actions and lead to more successful outcomes..

 
 

Terms & Conditions

Times, dates & venues are subject to change. Please check 24hrs in advance of travelling to the event.

This is a member only event, please note that non members cannot register to attend events. Please call +353 1 662 6904 or email info@executiveinstitute.ie for more information

Reserved parking is not available at this location.

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Jul
10
9:30 AM09:30

Bots & Customer Care - The 2019 Realities

Artificial intelligence is redefining customer engagement standards in Irish based service hubs. Up to recent times, what customers ask of AI assistants has been very basic but that is all changing. Audio and Human-like AI technology will soon be driving even more individualized experiences as using voice recognition and natural language programming improves. Chatbots will become virtual agents, potentially with a face and a personality to match, and will provide an always-on - twenty-four seven services to your customers and sales targets. But these advances will also present a danger in the form of lost or redeployed jobs or even the risk of losing a personal connection with your customer base. So how are progressive organisations leveraging AI and bot technology in 2019? Join us at this Executive Institute “AI and Bots – The 2019 realities” event at Microsoft’s HQ in Ireland in Leopardstown where all will be revealed.

* Please note Microsoft will be providing a tour for attendees on the day. If you wish to attend the tour please select the ticket "Event and Tour" below. The tour will add an extra 30 mins to the timings (12pm Finish).

 
 

Terms & Conditions

Times, dates & venues are subject to change. Please check 24hrs in advance of travelling to the event.

This is a member only event, please note that non members cannot register to attend events. Please call +353 1 662 6904 or email info@executiveinstitute.ie for more information

Reserved parking is not available at this location.

View Event →
Jun
6
7:30 AM07:30

The Future of Payments

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The payments landscape is changing at pace, driven by the digital revolution and the customer's desire for an improved payments experience.  Many experts suggest that the Irish B2C payments marketplace is at a tipping point as consumers continue to gravitate towards faster, easier electronic payments methods, But how will the B2C payments market evolve over the next three to five years?  When might we see peer to peer payments via social media platforms?  Will cash payments in retail significantly die out?

What about B2B payments? How will the advent of e-payables, cryptocurrencies, virtual cards and same day automated clearing house options impact the way organizations invoice and collect monies owed?  What changes can we expect to see?

Join us at this ‘Future of Payment’s event where Philip Konopik, Country Manager, Visa, and Adam Kissane, Senior Manager, Payments, Deloitte will share how the 'Future of Payments' will evolve over the next three to five years.

 
 
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